PRIVACY POLICY AND INFORMATION TEXT ON THE PROCESSING OF PERSONAL DATA
As Arwen Academy, in accordance with Article 10 of the Law No. 6698 on the Protection of Personal Data (KVKK) and in compliance with the EU General Data Protection Regulation (GDPR), we would like to inform you about the processing of your personal data, the transfer of this data, the methods and legal grounds of data collection, as well as your further rights pursuant to Art. 11 KVKK.
Your personal data may be lawfully and fairly processed, stored, classified, updated, and—in legally permissible cases or limited to the purpose of processing—disclosed or transferred to third parties by us within the scope of the purposes explained below.
DATA CONTROLLER AND REPRESENTATION
In accordance with applicable laws, "Arwen Academy", located at the address "Büchel 51, 41460 Neuss", is the data controller (Controller).
YOUR PROCESSED PERSONAL DATA
Within the scope of your use of our company's products and services, the following categories of personal data are processed:
- Identification Data: (Name, surname, T.C. identification number or passport number, and other data by which we can identify you).
- Contact Data: (Address, mobile phone number, email address, and other communication data).
- Financial Data: (Bank details, IBAN, credit card data, payment information, billing data).
- Customer Transaction Data: (Information on orders and inquiries, data on receipts, etc.).
- Marketing Data: (Purchase history, surveys, cookie records, information from campaign studies).
- Transaction Security: (Website navigation data, IP address, website login/logout information, passwords, and access codes).
- Other Data: Personal data that you share with us personally within the scope of inquiries, suggestions, and complaints.
PURPOSE OF PROCESSING PERSONAL DATA
Your personal data is processed to provide you with the services of Arwen Academy, based on your explicit consent and/or other legal grounds provided in Art. 5/2 KVKK (or Art. 6 GDPR). The purposes of data processing by Arwen Academy are:
- Fulfilling the requirements of the business activities carried out by the company.
- Conducting business with our business partners and managing reference relationships.
- Fulfilling the information exchange, reporting, and information obligations provided by public institutions and authorities.
- Fulfilling statutory retention obligations for information and documents.
- Carrying out communication, market research, and purchasing operations.
- Conducting activities in accordance with the law.
- Financial and accounting management.
- Managing sales and after-sales support processes.
- Customer relationship management and customer satisfaction activities.
- Marketing analysis and organization of events.
- Following up on inquiries/complaints and executing contractual processes.
METHOD AND LEGAL BASIS OF DATA COLLECTION
Your personal data may be collected in writing, orally, via audio or video recording, or in other physical or electronic media through the headquarters of Arwen Academy, offices of business partners, call centers, websites, social media, or other publicly accessible channels.
We process your data based on the following legal grounds:
- Your explicit consent (for advertising, promotion, marketing, and data transfers).
- Legal obligations under the laws applicable in the Republic of Türkiye and Germany (Commercial Code, Code of Obligations, Consumer Protection Law, etc.).
- Performance of a contract: If the processing is necessary for the conclusion or performance of a contract with you.
- Legitimate interests: If the processing is necessary for our legitimate interests, provided that it does not violate your fundamental rights and freedoms.
TO WHOM AND FOR WHAT PURPOSE DATA IS TRANSFERRED
Your data may be transferred to the following parties within the scope of legal regulations (Art. 8 and 9 KVKK / Art. 44 et seq. GDPR): Our domestic and foreign business partners, shareholders, suppliers, insurance companies, notaries, banks, legal and tax advisors, as well as service providers in the fields of IT support (hosting, cloud, software), archiving, logistics, and call centers.
RIGHTS OF THE DATA SUBJECT
Pursuant to Article 11 KVKK (and correspondingly under the GDPR), you have the following rights:
- To learn whether your data is being processed and to request information about it.
- To know the purpose of the processing and whether the data is used in accordance with this purpose.
- To obtain information about third parties at home or abroad to whom data has been transferred.
- To request the correction, deletion, or destruction of data.
- To request notification of these operations (correction/deletion) to third parties to whom data has been transferred.
- To object to results that arise exclusively through automated systems to the detriment of the individual.
- To claim compensation for damages in the event of unlawful processing.
CONTACT FOR YOUR REQUESTS
- Written Applications: You can send a handwritten, signed copy of the "KVKK Application Form" from our website (https://arwenacademy.com/) along with proof of identity, either in person or via a notary, to the address
- Electronic Applications: You can send the form with a qualified electronic signature or via your email address registered with us to [email protected].
Depending on the nature of the request, inquiries will be answered free of charge (subject to statutory fees in the event of extraordinary effort) as quickly as possible, but no later than within thirty days.
Arwen Education & Services UG